Policies

M Premium Nail Bar serves clients by appointment. Walk-in clients might be served subject to availability. Clients can walk in to make bookings for future appointments. Please check our website for availability or contact us at [email protected] if you have any questions.


Booking confirmation

It is important that clients read and understand our terms and conditions and terms of service before attending an appointment. All terms and conditions are non negotiable. If you book an appointment via call, text or through our online booking system it confirms that you have read, understood and agreed to our terms and conditions. 

Clients are required to make a deposit valued 50$ of the appointment value to reserve an appointment. All deposits are non refundable and can only be transferred to your next appointment if it is rescheduled 48 hours prior. All deposits are made to secure your appointment and are deductible from the total of your appointment. 

Access to our website https://mnailsbar.com/booking or call hotline Moully 0420 267 607 for booking 
No deposit, no booking confirmed! 

Reschedule and Cancellation

All deposits are non refundable and non transferable. If you wish to reschedule or cancel your appointment, please do so before 48 hours of your appointment to allow your deposit to be transferred to your new rescheduled time. If you wish to reschedule or cancel your appointment within 48 hours, the deposit will be forfeited and non refundable to another appointment. 

No-show

If a customer misses their appointment without any communication, they will be charged the full amount of deposit.‍

Services

Please let us know in advance if you have any allergies or if you are pregnant. We are not responsible for damages caused by products if prior information about your condition has not been provided to our staff.‍‍

M Premium Nail Bar is not required to provide notice for changes in service price. Price changes are not applied to appointments already booked, only for appointments booked after the price changes have been made.‍

Child policy

The minimum age for nail extensions is 14 years old.‍

Our salon is not a child-safe environment and either you or our staff can look after the kids during the service, so please let us know beforehand if you’re bringing a child. If your child is an active type then we do not recommend bringing them along to the salon.‍

Credit cards

Credit card information is required to make a deposit and reserve bookings. If consented, your credit card information is saved to file for future transactions associated with your account.‍‍

Liability

M Premium Nail Bar is not liable for damages of any kind caused by the nail shop due to the client providing incorrect and/or incomplete information on relevant physical disorders, drug use, work, or leisure. We are not responsible for loss, theft, or damage to personal property that the customer has taken to our shop.

Warranty

M Premium Nail Bar gives clients 3 days guarantee on the treatment and products. This warranty is void if:

  • The client has the (artificial) nails serviced by another nail shop.
  • The client works without gloves with harsh chemicals.
  • The client engaged in sports that require active hand usage ie. bouldering, boxing, etc.
  • The client has the artificial nails bitten or intentionally aborted.
  • The client used products other than those recommended by the nail shop for the maintenance of the (artificial) nails.
  • The client has not followed the advice from the nail shop for the aftercare of (artificial) nails.
  • The client neglects the advice to seek medical help.
  • The client did not use the products according to the instructions.‍

Complaint & refund policy

If the customer has a complaint about the treatment or product, it must be reported as soon as possible but no later than within 3 working days after discovery in writing (via email or social media). M Premium Nail Bar must give the complainant adequate response within 3 working days of receiving the complaint. If a complaint is justified, the beauty salon will fix the issue; or the client receives credit for future appointments. No cash refund is to be issued.‍

Concerns raised after 72 hours of your last appointment might not be subject to a free-of-charge fix.
You are paying for the artist’s time, product, and other expenses used to provide you with a service. No refund will be given for any reason on services or products. If you are unhappy with a service, you may contact us within 3 days of your appointment to discuss your concerns and if a fix can be done to address your concerns, it will be done with a complimentary 30-minute express touch-up if it is at the fault of the application or product. We don’t take responsibility for any concerns addressed after 3 days of your last appointment, or if you failed to follow the proper aftercare instructions.‍

Code of conduct

We ask that clients treat our staff with patience and kindness. If the client exposes rude or violent behaviors towards our staff, M Premium Nail Bar has the right to refuse to serve the client in the future.‍

Gift vouchers

Vouchers expire 3 months after purchase, are available to redeem on any product or service at M Premium Nail Bar, and are not redeemable for cash.‍

Please note: we reserve the right to refuse your booking and refund what you have paid.